Date: June 1, 2012
To: Americable Customer Base
SUBJ: Americable Vacation/Deployment Service Suspension Policy
Americable is pleased to announce our Vacation/Deployment Service Suspension Policy to better service our subscribers who desire to suspend their services while on deployment or vacation.
Subscribers who would like to suspend their services while they deploy or go on vacation, no longer have to place large deposits on the equipment in their homes to suspend their account or disconnect everything and bring the equipment into our offices. Simply notify the Tech Support Staff at 241-2288 (046-896-2288 from your cell phone) and select option 2, or contact your local Americable Office via phone or email (email@example.com) to suspend your service. We will then suspend your account for a $4.95 per month Service Administration Fee and the monthly rental fee on whatever Cable Boxes you have in your home (No fee for Cable Modem).
This will allow those of you who have programming recorded on your Cable Box to retain that box in your home while you are away and upon your return finish viewing your recorded content. Once you know your return date, again simply contact us with that information and all your services will be active when you walk back in the door.
In order to qualify for this service you must be a current Auto Credit Card Debit customer with at least 6 months remaining on your Credit Card on file with your account in good standing and plan to be away for at least two weeks.
If you would like to return your equipment and turn off services, please bring the equipment into the office so we can close your account; however, a $15 Reconnect Fee may apply if you decide to reactivate your account. Effective July 1st, 2012, we will no longer accept deposits on the equipment as a means of suspending the account.
Please remember when emailing to provide your name, acct #, address and the effective date for your suspension and/or reactivation. Go to Americable Vacation & Deployment Service Suspension Policy to view the full policy.
James A. Smith, II
Americable Intl Japan, Inc.
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