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Oct
22
Americable System Maintenance Outage (25 Oct 2018)
Posted by Brad Shows on 22 October 2018 10:47 AM

Dear Customers,                                                                     

Americable will be performing maintenance on our Firewall and Fiber Optic Network.  The Firewall Maintenance will cause brief a loss of Internet on Yokosuka, Ikego and Atsugi during the duration below.

The Fiber Optic Network Maintenance will cause a loss of Television and Internet services at Ikego for duration below.

 

Maintenance type:

Firewall and Fiber Optic Circuit upgrades.

Services Affected:

Internet and Television Services

 

Time Frame:

Start:  25 October 2018, Thursday 0400 JST

End:    25 October 2018, Thursday 0500 JST

 

Affected Customers:  Internet Services at Yokosuka, Ikego and Atsugi.  Internet and Television at Ikego.

 

Customers will experience an interruption of Internet and Television Service during this maintenance.  Please do not adjust your computer equipment settings or reprogram your TV during this period.

 

We apologize for the inconvenience and appreciate your patience.  If you have any questions about this outage, please call 241-2288 and press 2 during the recording.

 

Regards,

Americable Intl Japan, Inc.


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Aug
1
Univision/Galavision contract renegotiated; channel restoration notice.
Posted by Brad Shows on 01 August 2018 11:56 AM

Americable was able to reach an agreement to extend the contract for Univision & Galavision late last night.

Since we did pull the channel off the air at midnight last night and restored the programming at approximately 8:30am this morning, both channels were off the air for a total of 8.5 hours. Although the contract states that credits will be issued for outages 24 continuous hours or greater, our policy has always been to issue credits for outages of 12 continuous hours. While this outage was only 8.5 continuous hours, we will be issuing a credit to all Cable Television subscribers for one day on a per channel proration.

We apologize for the interruption in service and will be sending out an email advising Cable TV customers of the updated status and associated credit.

Very Respectfully,
James A. Smith, II
President
Americable International Inc.
Americable Intl. Japan, Inc.

 


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Apr
22
Americable Wifi Locations - Yokosuka, Iwakuni, Atsugi and Sasebo
Posted by Brad Shows on 22 April 2016 03:39 PM


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